Refund policy

 

At Label Amal, we want you to shop with confidence. Please review our Return & Exchange Policy before placing your order.

Order Cancellation

Once an order has been confirmed and payment has been successfully processed, it cannot be cancelled.

For Cash on Delivery (COD) orders, cancellations are accepted within 3 hours of placing the order. After this period, the order enters processing and can no longer be cancelled.

We kindly ask customers to review their order carefully before completing the purchase.

Returns

Returns are available only for UAE orders and must be requested within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase or the original order confirmation is required.

Returns will not be accepted for:

  • Sale or discounted items.

  • Orders where a promotional or discount code was applied.

  • Return requests submitted after 7 days from delivery.

If you receive an incorrect, damaged, or defective item, please contact us immediately at support@labelamal.com and include your order number along with clear photos of the item received.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds for prepaid orders will be processed using the original payment method whenever possible.

  • Cash on Delivery (COD) orders will be refunded via bank transfer.

Please note:

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item.

  • Return shipping fees, if applicable, will be confirmed by our Customer Support team.

How to Return an Item

  1. Email support@labelamal.com with the subject line "RETURN".

  2. Include your order number, full name, and the item(s) you wish to return.

  3. Our Customer Support team will review your request and provide return instructions.

  4. Pack the item securely in its original packaging, including your invoice or proof of purchase.

  5. Once the return is approved, the courier will collect the package or provide shipping instructions.

Exchanges

We offer exchanges within 7 days of receiving your order.

To qualify for an exchange:

  • The item must be unused, unworn, and in its original condition.

  • The item must include all original packaging and tags.

  • Proof of purchase is required.

Exchanges are not available for:

  • Sale or discounted items.

  • Orders where any promotional or discount code was used.

To request an exchange, email support@labelamal.com with the subject line "EXCHANGE" and include:

  • Order number

  • Full name

  • Item you wish to exchange

  • Preferred replacement item (size, colour, or product)

Our Customer Support team will guide you through the exchange process.

Please note that customers are responsible for both the return shipping cost and the shipping cost of the replacement item, unless the exchange is due to an incorrect or defective product. Applicable exchange shipping fees will be confirmed by our Customer Support team.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, we're here to help.

Email: support@labelamal.com

Phone / WhatsApp: +971 50 539 1984

Customer Support Hours: 10:00 AM – 7:00 PM (UAE Time), 7 days a week.